IMI qualified mediation & facilitation
Conflict doesn’t have to end in a fight.
My aim is to support you to handle the hard moments in conflict, starting today.
Step 1: Meet me
Hi, I’m Toni.
I’m a mediator and facilitator. I help people who work with people (managers, teachers, team leaders, trainers, business owners) handle conflict without losing themselves or the relationship.
I’m registered with the Bulgarian Ministry of Justice and the International Mediation Institute. My project The Language of Empathy with Association Creatosphere received the national Award for Exceptional Contribution to Society.
I believe difficult conversations can be learned, like any other skill. And that it can even be a bit fun.
IMI Qualified
I’m a mediator registered with the Bulgarian Ministry of Justice and the International Mediation Institute. In 2025, my project The Language of Empathy with Association Creatosphere received the Award for Exceptional Contribution to Society from the Minister of Labour and Social Policy.
Method Pioneer
I brought Legislative Theatre to Bulgaria, and was featured on Bloomberg Bulgaria and Bulgarian National Television. I was also the first to combine NVC, puppet theatre and Forum Theatre. I use these methods because they let people practice a hard conversation. We don’t often do that.

Step 2: Get your free resources
Big feelings come fast. Especially when working with people.

Sign up for Toni’s Letters and get your free conflict workbook
Big feelings come fast. Especially when working with people – a colleague’s comment, an eye-roll, a client’s angry email. Suddenly you’re reacting before you’ve had a chance to think.
Pocket Empathy is a small daily practice for exactly that moment. Each page takes a few minutes and walks you through four steps: pause, notice, understand, choose. Over time, you start to catch the moment before it catches you.
Sign up for Toni’s Letters – my twice-per-month newsletter, and I’ll send you `10 pages of the Pocket Empathy conflict workbook for free.
And then…
After you have your free resources, you can continue in three different ways (or all of them, if you wish!)
Learn
I write about conflict, empathy, and the moments nobody trained us for.
All my posts are on the blog. If that feels like a lot, start with my favourites. Then, you can sign up for some of my free workshops!
Watch
Reading about conflict only goes so far. To see how this works with real people, you can hear me directly speak about my methods.
Work with me
When you’re ready to go deeper, I offer:
- Trainings for your organisation, team, school…
- Mediation when a conflict is stuck
What organisations I’ve worked with say
in their own words.

“I have the pleasure to collaborate with Toni in different projects for over 2 years now and our work always comes with ease and lightness. She is adaptable and open, always finding creative solutions and approaching the work in depth. What I enjoy most about our work is that 1+1 in our case always equals 3 🙂 from writing to designing programs and creating a nice atmosphere with people, Toni is a reliable and dedicated partner!”
Cristina Pavel
Synchro Foundation, Netherlands

“It was our luck to learn about Toni’s skills as a facilitator and trainer, NVC practitioner, and artist. We were preparing to work on the project ‘Theatre Against School Bullying – ТеСТ’ when fate brought us together and gave us the opportunity to realise our ideas in the best possible way. As a trainer, she has the talent to share her knowledge in the most calm, quiet, and deeply impactful way. As an artist and creator, she continuously amazes you with an endless stream of ideas for combining art with real life – and what matters most to us, with proposals for activities in the field of education. We are grateful to you, Toni!”
Prof. Petranka Fileva
United Nations Association, Bulgaria

Toni understands how to shape ideas into structured, impactful initiatives, especially in environments that involve communities, social impact, and collaboration across different stakeholders. What makes her stand out is her ability to connect the dots: between people, ideas, and execution. She doesn’t just contribute creatively – she helps design projects in a way that makes them viable, scalable, and meaningful.
Matthias Zeitler
Entrepreneur & Founder of Coliving Semkovo
Associated with
As a facilitator and mediator, I am a member of:

The International Mediation Institute (IMI) is a Hague-based non-profit public interest initiative to drive transparency and high competency standards into mediation practice, worldwide. IMI was established in 2007 to set out internationally-applicable quality standards for mediators and an international mediator credentialing scheme.
International Mediation Institute
Qualified Mediator

The mediator partners of Sporazumeniya are independent mediators who conduct their work autonomously while continuously honing their skills within the Sporazumeniya community.
Sporazumeniya Center
Mediation Partner

Creatosphere is a non-profit organization created to support education through the transformative power of art. Our mission is to provide opportunities for society to acquire essential life skills by harnessing various forms of art such as theater, cinema, music, writing, and movement as tools for learning and self-development.
Creatosphere Association
General Assembly Member

The International Association of Facilitators (IAF) is a global nonprofit organization founded in 1994 that connects more than 2,000 members across over 60 countries. It sets industry standards, offers professional credentials, and supports a worldwide community for group and organizational facilitators.
International Association of Facilitators (IAF)
Member
